Privacy Policy

Chai Cocoa Ltd ("us", "we", or "our") operates http://www.chaicocoa.com (the "Site"). This Privacy Policy will explain how our business collects, uses and discloses Personal Information we receive from users of our Site. 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. 

What data do we collect?

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. “Personal Information” may include, but is not limited to:

• Your name
• Your address
• Your contact number
• Your email address

Like many site operators, we also collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this and help us to better understand how and when people use our Site.

How do we collect your data?

You directly provide us with most of the Personal Information we collect, for example when you:

• Register for an account on our Site
• Sign up for our mailing list
• Place a booking or order for any of our products and services
• Voluntarily complete a customer survey, review a product or service or provide feedback via email
• Use or view our website via your browser’s cookies 

We may also receive your Personal Information indirectly via our social media pages. 

How will we use your data?

We collect your Personal Information so that we can:

• Manage your account
• Process your booking or order
• Contact you regarding your booking or order
• Email you with products and services that we think you might like, new products and services, or special offers and promotions 

If you have agreed to receive marketing via our mailing list, you can always opt out at a later date.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us
• We have a legitimate interest.

What are your data protection rights?

We want to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your Personal Information from us.

The right to rectification – You have the right to request that we correct any Personal Information you believe in inaccurate. You also have the right to request that we complete Personal Information you believe is incorrect.

The right to erasure – You have the right to request that we erase your Personal Information, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your Personal Information, under certain conditions. 

The right to object to processing – You have the right to object to our processing of your Personal Information, under certain conditions.

The right to data portability – You have the right to request that we transfer the Personal Information that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. You are not required to pay a charge for exercising your rights. If you would like to exercise any of these rights, please contact us at our email info@chaicocoa.com 

Cookies

Cookies are text files with small amount of data that collect standard internet log information and visitor behaviour information. They may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to automatically collect information. We use cookies in a range of ways to improve your experience on our Site, including:

• Keeping you signed in
• Saving your Wishlist, Shopping Cart and Recently Viewed Products
• Understanding how you use our website

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For further information, visit allaboutcookies.org.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

Privacy Policies of other websites

Our Site contains links to other websites. Our Privacy Policy applies only to our Site, so if you click on a link to another website, you should also read their Privacy Policy. 

Changes to this Privacy Policy

This Privacy Policy is effective as of 22 February 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. 

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your Personal Information, please contact us via our Contact Us section. 

How to contact the appropriate authority

If you have further questions or concerns, you can also contact the ICO.

The ICO's address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk